Support Services
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Courier Network
PA Labs employs uniformed couriers who are responsible for the pickup and transport of medical specimens from client sites located in Indiana and Ohio to its laboratories. Logistics are established to optimize specimen integrity from pick-up to laboratory delivery.
Orientation Inservice
Orientation of new clients to PA Labs services is provided by a Client Representative. Catalog utilization, phlebotomy technique, specimen preparation and handling, and use of laboratory requisitions are explained in detail with appropriate staff. This orientation inservice facilitates initial interaction between the client and PA Labs and enhances routine utilization of laboratory services.
Supplies
Test request forms that are custom printed with account information and commonly ordered tests are furnished for client convenience. All materials to collect and submit specimens to PA Labs are supplied at no charge.
Directory of Services
PA Labs maintains the most up to date test information in their on-line test directory. This can be found on the home page at palabs.com. A Directory of Services is also published routinely. Both the on-line and printed directory list tests available, indicate specimen collection and handling requirements (including minimum volumes), turn-around time, methodologies, and synonyms.
Specimen Processing
Data entry and specimen distribution to technical sections is performed by Specimen Processing. Each specimen is examined thoroughly to determine if all sample requirements are met and that accompanying information is complete. Continuous monitoring of specimen processing procedures maximizes efficiency and ensures the accuracy of our specimen processing efforts.
Regular Visitations by Client Representatives
A Client Representative makes regular visits to client facilities and is available at all times to handle questions, suggestions, and concerns, and to provide physicians and staff with pertinent information.
Client Response Center (CRC)
Client related issues are continually monitored and reviewed by the Client Response Center in order to maintain excellent service to our clients. CRC representatives have computer access to specimen status and test results, and answer inquiries regarding test parameters such as methodology, performance schedules, and reference ranges. CRC representatives may refer clients to our pathologists, technical consultants, or any of our laboratory departments when indicated. CRC works closely with the Marketing Representative to become familiar with the client's specific needs.
Notification of Changes
In order to keep clients current on changes within the laboratory environment, announcements of new tests or changes in methodology, specimen requirements, turnaround times, or reference ranges TesTalks or client memos are provided.
WebPAL
Please click here for more information on the WebPAL.
Commitment
In conclusion, this information represents PA Labs' commitment to work in partnership to provide the best service for the client and their patients. PA Labs prides itself on providing quality results with personalized service at competitive prices. For more than 40 years, PA Labs has had the reputation of providing accurate and timely results necessary for the best possible care of patients throughout Indiana and western Ohio. PA Labs is dedicated to remaining flexible in order to offer services that focus on the individual requirements of our clients. Each of our clients is a valuable asset and we feel that through effective communication and close cooperation our services will serve to support, enhance, and become an extension of their own practice.